MEMBERSHIP TERMS AND CONDITIONS

  1. The membership is non-transferable for use during the validity of the card.
  2. The membership shall entail granting the member privileges and benefits as listed in the programme brochure and as per these terms and conditions.
  3. Individual T&C of benefits / offers will be applicable.
  4. Prestige Passport has the authority to change the T&C of the membership without prior intimation to respective members.
  5. The listed hotels can change without prior notice. Members are requested to check Prestige Passport website for regular updates.
  6. Member must be physically present at the time of redeeming benefit(s). Member must carry a valid ID proof.
  7. Partner restaurants may charge additional charges, including but not limited to service charge, which are not covered under Offers at its own discretion.
  8. Your membership plan will be automatically renewed at the expiration of your membership plan. You can cancel your membership at any time before the expiration of your membership plan.
  9. Prestige Passport is not valid on special occasion days (Valentine’s Day, Christmas Eve / Christmas Day, New Year’s Eve / New Year’s Day, Diwali Eve / Diwali Day, Durga Puja (applicable in WB), Pongal (applicable in TN), or on days prohibited by law Hotel/Resorts without prior notice.

 

DINING

  1. This discount can only be availed on the total food order.
  2. Only one voucher / offer may be presented per table/party.
  3. Cake and table reservation should be done 48 hrs in advance with Member helpdesk only.
  4. The value of the specific discount shall not include central, state, local taxes etc.
  5. Offer / Vouchers shall not be valid for any dining promotions or special food promotions as decided by the respective hotels.
  6. Children above 5 years of age are included in the total guest count for the purpose of calculating discounts. However child policy for respective hotels will be applicable.

 

ACCOMMODATION

  1. Room bookings must be made directly with the Member Help Desk.
  2. Any bookings made through Travel Agents or Corporations are not eligible for discounts.
  3. Reservations as subject to allocation availability.
  4. Not valid on Christmas & New Year’s Eve or other promotions s decided by respective hotel management.
  5. Once the booking is made and confirmed by the hotel, no cancellation will be entertained. That means, should there be a “No Show”, it will be treated as room night consumed.
  6. The room booking needs to be cancelled 48 hours in advance.
  7. Room vouchers will be on double occupancy.
  8. Children above 5 years of age are included in the total guest count for the purpose of calculating discounts. However child policy for respective hotels will be applicable
  9. Payment and reservation T&C for respective hotels need to be followed. Hotels have the rights to cancel the room reservation.

GIFT CERTIFICATES

  1. All certificates enclosed in the membership pack are for one time usage only, have to be utilized in full and cannot be exchanged for cash or any other services.
  2. The benefits as given in the gift certificates are accompanied by the terms and conditions given on the face or on the reverse of the certificate. These are valid strictly as indicated, and cannot be extended or validated.
  3. To use the room night certificate, the reservation can only be made one month in advance and with 72-hour prior notice.
  4. Presentation of The Programme Membership voucher is imperative for availing the discounts under the programme.
  5. The Prestige Passport reserves the right to add, modify, withdraw or delete any of the benefits, rules, terms and conditions, the duration of the programme, the participating Hotel(s), with or without prior notice. All decisions in this regard will be final and binding on the member of the programme.
  6. The total amount of the membership fee is refunded, provided the Membership has not been used and the refund is requested by the member within 15 days of acceptance of membership.
  7. Membership of the programme entitles the Prestige Passport to update and retain information provided by the member in the Hotels database. As a member, you have agreed that the Hotel may, from time to time, send you information regarding your membership, benefits and about the Hotel or programme partners.
  8. Fraud or abuse concerning The Programme Membership offers / vouchers is subject to appropriate administrative and/or legal action, including termination of membership.